FAQ Category: Warranty & Returns
29/09/2026
Who is responsible for products placed into the market?
Distributors are responsible for the products they introduce into the market, including correct specification, sales support, and aftersales management. BIWorld ensures all…
What is BIWorld’s product warranty policy?
BIWorld products are manufactured to strict quality standards and supplied with warranty coverage as defined in our technical documentation. Warranty administration is…
Who is responsible for in-warranty products?
Warranty claims are handled by the supplying distributor. Where technical assessment is required, BIWorld supports the distributor with product evaluation and root…
Who handles returns?
All returns must be processed through the original distributor or stockist who supplied the product. They manage the RMA (Return Merchandise Authorisation)…