Frequently asked questions

Here is a list of FAQs that support partners, resellers and installers of products in order to facilitate a speedy resolution to questions and problems.

Compliance & Standards

Yes. Products are manufactured in accordance with relevant international standards and certifications applicable to fluid control markets.

Yes. Approval documentation can be obtained through your distributor or by contacting BIWorld directly.

General

8mm

A thermostatic valve shuts off by the liquid or wax sensor reaching temperature and expanding to push or release the pin that drives the valve close. All of BiWorld Fluid Controls thermostatic valves are fully manufactured in house and using liquid filled sensors.

A thermostatic valve is shut-off y using a cartridge or sensor that acts upon changes in temperature. A radiator valve is a control of flow into a radiator or heat emitter that is closed by a pin restricting the aperture of an inlet. When combined with a thermostatic cartridge the operation becomes automatic and it is not a manual operating valve. All of BiWorld Fluid Control thermostatic radiator valves incorporate a frost protection setting and are not a positive shut off valve, A fully positive shut off head is required and often called a decorators cap, these plastic caps screw fully onto the valve head and close the pin to stop any flow through the valve.

A lockshield valve is a manual valve that can be closed or restricted to reduce the flow into a heat emitter or radiator.

A manual radiator valve is operated manually by hand to close the valve.

When a Thermostatic radiator valve is termed reversible it can be mounted vertically or horizontally. It also can be applied to a valve when it is fitted on either the flow or return. In all cases it is suggested that a bypass valve is fitted to control the velocity and flow of water when a TRV is fitted on the return. It is advisable for TRVs to be fitted on the flow into the radiator to ensure correct heat up.

Designer valves are a modern compliment to old fashioned georgian and victorian styles. These valves are

Logistics & Shipping

Distributors manage delivery logistics and shipping arrangements to customers.

Yes. BIWorld supplies products globally through its authorised distribution network.

Market Structure & Responsibility

BIWorld is the manufacturer. We design, engineer, and produce fluid control products. Distribution partners manage sales, stockholding, and customer relationships within their territories.

This model ensures:

  • Regional stock availability
  • Local technical support
  • Market-specific expertise
  • Efficient logistics and service responsiveness

Distributors are selected based on market knowledge, technical capability, service infrastructure, and alignment with BIWorld’s quality standards.

Prospective distributors may contact BIWorld directly via the website to discuss partnership opportunities.

Sales & Distribution

No. BIWorld Fluid Control is a manufacturer and operates through a network of nominated distributors and approved stockists. All product sales are transacted through these authorised partners.

Orders should be placed directly with your nominated distributor or local stockist. They manage pricing, availability, logistics, and delivery schedules within your region.

BIWorld manufactures and supplies product ranges to nominated distributors. Each distributor manages their own stockholding strategy, including product mix, regional availability, and lead times.

Each distributor independently determines the ranges and quantities they stock based on market demand, project requirements, and inventory planning.

Pricing is determined and managed by your distributor or stockist. BIWorld does not set end-user pricing within the market.

Service Level Agreements (SLAs)

BIWorld maintains internal SLAs with nominated distributors covering manufacturing lead times, quality standards, and supply performance. Customer-facing SLAs are managed directly by the distributor supplying the product.

Lead times vary depending on product range and distributor stock levels. For project-specific or non-standard items, lead times will be confirmed by your distributor at the point of enquiry.

Distributors coordinate urgent requirements directly with BIWorld. We work collaboratively to support time-sensitive projects wherever possible.

Sustainability & Quality

BIWorld is committed to responsible manufacturing, efficient production processes, and supply chain transparency where applicable.

Technical Support & Customer Service

Initial technical support should be sought from your distributor. BIWorld provides technical assistance to distributors to ensure accurate guidance is delivered to customers.

Yes. BIWorld works with distributors and consultants to support project specifications, product selection, and compliance requirements.

All products are manufactured under controlled quality systems and tested to relevant industry standards. Certification and approvals are available upon request.

Product datasheets, installation guidance, and compliance certificates are available via your distributor or on the BIWorld website.

Warranty & Returns

All returns must be processed through the original distributor or stockist who supplied the product. They manage the RMA (Return Merchandise Authorisation) process in accordance with their commercial terms.

Warranty claims are handled by the supplying distributor. Where technical assessment is required, BIWorld supports the distributor with product evaluation and root cause analysis.

BIWorld products are manufactured to strict quality standards and supplied with warranty coverage as defined in our technical documentation. Warranty administration is managed through the distributor.

Distributors are responsible for the products they introduce into the market, including correct specification, sales support, and aftersales management. BIWorld ensures all products meet declared manufacturing and compliance standards.